For many consumers, in many categories and locations, the shop plays a valuable role as a source of experience and enjoyment.

Apart from strengthening and updating knowledge and skills and the legal obligation that training per se represents for companies, there are some less obvious reasons for investing in training.

Football is the sport that adds the most fans in Portugal. I've lived here for over 20 years and I can't remember seeing a nation suffer as much as in the last 15 minutes of the game against France in the last European championship. Deep down any Portuguese man and woman thought that, even though they were winning, everything could go wrong. But, this time, it didn't.

Almost 28 years after the fall of the Berlin Wall, there are still walls being built right under our noses and so many others with which we keep bumping into, bumping our heads. So we often move in the wrong direction, or else we sit, hands on our heads, powerless.

E-commerce has an impact on consumer behaviour and buying habits. One of these impacts happens in the preparation and creation of shopping lists and the importance of the order in which products arrive on those lists.

The impact of forces external to organisational management will be felt in leadership, business structure, culture and human resource practices. The reality is that the way we work is already transforming and the strategic role of people management is moving towards building a humanistic culture.