Among the main ones, we find blockchain, intelligent automation and advanced analytical technologies.
Although it has been studied for some time, and is an area in which many companies are investing these days, the head of the company still considers that blockchain is at an early stage, and that in 2020 the bet on this technology will be even greater, particularly in terms of traceability.
"It has become a critical area for businesses to master the data they hold regarding their usage rights, data privacy and security as the best-in-class customer experience becomes increasingly data-driven," explains Hozefa Saylawala.
In the case of the food sector, the director anticipates an increase in legislation involving food safety on a global level, seeking to achieve greater transparency for products and create greater confidence for the end consumer.
Through advanced analytical tools, companies are also looking for new technological solutions to assign tasks automatically to their employees, based on artificial intelligence.
It also mentions the use of AI based on computer vision through scanners, optical sensors and robots, which can not only monitor their environments and workflows to automate decision making and improve customer experience, but also develop a cashier-less shop system, which is already being used in a very small number of shops around the world.
It also highlights real-time access to information through RFID and computer vision technologies, and the director comments that because of this technology "companies need to implement complete solutions that can collect information and automatically process raw data into actionable insights, thereby increasing efficiency."
"These are just three of the key trends that we think will help businesses in their missions to become smarter in 2020 and beyond," concludes Hozefa Saylawala.
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